HIGH PROFILE CHAUFFEUR LTD is registered in England under Company Number 14997877 Registered office address: 118 Suite 14, 118 St Margarets Road, St Margarets, Twickenham, England, TW1 2AA.
HIGH PROFILE CHAUFFEUR reserves the right to amend these Terms and Conditions at any time for quality testing and development. Any changes will be promptly posted on the HIGH PROFILE CHAUFFEUR website's homepage, with users no fied within 14 days of the updated Terms & Conditions. Continued use of our website implies acceptance and adherence to these terms and conditions unless explicitly objected to. The continued use of HIGH PROFILE CHAUFFEUR services also constitutes acceptance by the user.
Please be advised that playing loud music within any of our vehicles is strictly prohibited. This policy is in place for passenger safety and to prevent any distractions for our chauffeurs while driving.
Alcohol consumption is not permitted in any of our vehicles without prior permission. The customer is liable for any damages arising from spills on seats or other vehicle surfaces.
Under no circumstances are any illegal drugs allowed. Our chauffeurs have the right to refuse service to any passenger under the influence of drugs. In such cases, no refunds will be issued, and the customer will be solely responsible for the full fare.
All our chauffeur services are pre-booked, and it's important to note that the vehicle may have other bookings immediately following your trip. If additional time is required beyond the initially booked hours, it is at the discretion of the chauffeur. We recommend scheduling any additional hours in advance to avoid inconvenience.
All terms and conditions outlined herein apply to services arranged and provided by HIGH PROFILE CHAUFFEUR.
2.1. After booking and commencement of the service, additional charges may apply, such as extra hours, additional stops, extra mileage, waiting time, parking fees, and address changes, all in accordance with our latest pricing structure.
2.2. All hourly bookings must conclude in the same city as the trip's starting point. If the drop-off location is in a different city, an additional charge may apply.
2.3. Users can select from various vehicle classes, including Executive Cars, People Carriers, and Luxury Class vehicles, as showcased on our Vehicles page. The images on our Vehicles page are for illustrative purposes to demonstrate the vehicle classes we offer.
Subject to vehicle availability, users may request an upgrade to a higher-class vehicle. While the upgrade itself is free, charges will apply based on the upgraded category. Please feel free to contact HIGH PROFILE CHAUFFEUR at any me to discuss such ma ers.
For all vehicle bookings, we require a minimum no ce period of 4 hours.
When booking for children, please request child seats in the comments section and specify the children’s ages and the type of seat required.
Customers wishing to bring animals on board must obtain prior permission from HIGH PROFILE CHAUFFEUR and our partners. Guide dogs will always be accommodated. However, HIGH PROFILE CHAUFFEUR reserve the right to refuse transportation of animals (excluding guide dogs) if prior arrangements were not made.
The luggage and seating capacities of our vehicles are clearly specified in our vehicle illustrations. When making a booking on the HIGH PROFILE CHAUFFEUR website, any extra luggage will incur additional charges based on space availability HIGH PROFILE CHAUFFEUR reserves the right to refuse any luggage not agreed upon or unable to fit in the vehicle's trunk without compromising safety.
Likewise, the vehicle's seating capacity is clearly indicated, and passengers not included in the original booking may be refused if space becomes limited and safety is compromised.
HIGH PROFILE CHAUFFEUR cannot be held responsible for delays arising from extreme weather conditions, unforeseen traffic, GPS navigation errors, or any other circumstances beyond our control. We do not accept liability or offer compensation for financial losses resulting from such delays, including missed meetings, hotel bookings, flights, or connecting flights.
Any penalties, such as parking ckets, resulting from customer actions or failure to obtain prior approvals, will be charged to the customer, including special parking fees imposed by building management, etc.
HIGH PROFILE CHAUFFEUR does not accept responsibility for bookings made through third party ground transportation service provider websites. We only accept direct bookings through the HIGH PROFILE CHAUFFEUR website and the passenger app.
In the event that a vehicle is unavailable due to sudden mechanical failure or other reasons, we will provide a substitute vehicle of a similar class.
A "no-show" occurs when the passenger cannot be contacted through call, SMS, or email.
"No-show" refers to the cancellation of the customer's service for the booked period when the customer fails to appear at the pickup location. This policy may be waived if the customer and HIGH PROFILE CHAUFFEUR agree to a later pickup time.
The chauffeur will be released with a full charge of the booking cost in the event of a passenger no-show.
A no-show is only considered if the customer is absent without cancellation 30 minutes past the booked pickup me. In such cases, the full charge for the booked service must be paid, with no additional waiting me costs applied where possible.
For airport and train station pickups, if there is no contact established between the driver and the passenger within 60 minutes from the scheduled pickup time, the booking will be considered a No-Show.
In such cases, the full booking amount will be chargeable, and no additional waiting time charges will be applied where possible.
A no-show is considered if the customer fails to show up during the en re booked period at the agreed pickup time and location. The full charge for the booking must be paid in such situations. The chauffeur will wait for 1 hour, regardless of the number of hours booked, and then consider it a no-show.
Airport and train station pickups are considered no-shows when the customer has not arrived for the booked hours after the agreed pickup time and location. The full charge for the booked service must be paid, with no extra waiting me costs applied where possible.
HIGH PROFILE CHAUFFEUR may cancel bookings due to unforeseen emergencies, driver unavailability, vehicle unavailability, or extreme weather conditions, and a full refund will be provided.
Customer cancellations:
Executive Car, People Carrier (MPV), and First Class bookings can be cancelled without charge up to 24 hours before the pickup time. Cancellations made within 24 hours of the booking will incur a 100% charge.
Cancellations can be made by phone, email, or through the HIGH PROFILE CHAUFFEUR website.
Changes to the destination can be made during the ride and will be subject to review and additional mileage charges by HIGH PROFILE CHAUFFEUR.
All passengers are required to adhere to standard rules and laws while traveling with HIGH PROFILE CHAUFFEUR Fleet:
Devices provided by HIGH PROFILE CHAUFFEUR may be used by passengers after brief instructions from the chauffeur. If the actual distance or hours travelled are less than originally booked, the price remains unaffected.
Any form of physical or verbal abuse, threats, harassment, or inappropriate behaviour toward HIGH PROFILE CHAUFFEUR staff or fellow passengers will not be tolerated.
Passengers under the influence of alcohol or drugs whose behaviour poses a threat to the driver, the vehicle, or other passengers may be refused travel.
Items left in our vehicles will be handed over to the Lost and Found department. Customers can retrieve lost items by contacting their driver or our office. The cost of returning lost items, including transportation and courier fees, will be borne by the customer. However, we do not charge for storing lost items.
HIGH PROFILE CHAUFFEUR are not responsible for any loss or damage to luggage or property unless it results from negligence by our chauffeur. Customer proper es are transported entirely at their own risk, and HIGH PROFILE CHAUFFEUR shall not be held liable for any loss or damage to such property.
In the event of a complaint about our services, customers should seek assistance from the driver or our company at the time of the incident. If this does not resolve the issue, complaints should be submitted in writing within 12 days of the hire's termination date. The company will acknowledge all complaints within 12 days and will generally respond in full within 28 days.
For transfer services, the first 60 minutes of waiting time are free for airport pickups after the agreed pickup time. Non-airport pickups include 15 minutes of free waiting time. After this free waiting time, additional waiting time costs will be charged at a flat rate, calculated based on the hourly booking price for the pickup location area, including the vehicle category rate (including VAT).
HIGH PROFILE CHAUFFEUR and its partners have a fixed mileage rate for hourly bookings. Any additional mileage beyond the hourly rate will incur extra charges, calculated based on the hourly booking price for the pickup location area, including the vehicle category rate (including VAT).
Customers can make payments using major credit cards. Payment will be processed immediately upon booking completion, with any additional charges incurred during the journey debited 24-48 hours after the trip concludes.
Invoices are sent to customers as soon as their journey ends (provided no additional charges are incurred). Included with the invoice is a review form that can be sent back to us via email or through our social media pages. In cases where customers add extras, invoices and review forms will be sent within 24-48 hours after the journey ends.
Customers are responsible for any charges associated with currency conversion or local account variations. HIGH PROFILE CHAUFFEUR reserves the right to request credit cards and ID verification if any suspicious activity is suspected.
Airport Pick-Up Policy:
In cases where a customer soils or damages the vehicle’s interior or exterior, a valeting or repair charge will apply, charged to the credit or debit card provided at the time of booking. Failure to pay for the damage will result in legal action.
